Imagine a horseshoe or letter U, the top being the ocean. However, we have had some issues. A more economical option would be a private transfer in a van which would cost much less and can fit up to 9 people. please email for phone number. I hope this helps. One of our awesome Travel Specialists will contact you shortly, with a description of the room categories available at The Hideaway at Royalton. We are looking at coming in July next year. And do you have any info on the RS hotel at all? We’ll send over some info on the rates and how to book a private transfer from Cancun to Playa Del Carmen. I’m going to pass you on to our hotel team here at PlayaDelCarmen.Com because room categories are always subject to change since our last stay so I want to make sure that the information you get is up to date and correct. We hope you will come back to Royalton during your next holiday.Luxury regardsMauricio ZarateGeneral Director, See previous comments regarding lack of housekeeping, butler service, no orientation to room, refrigerator not cleaned and fully stocked prior to our arrival, the additional fee for my two year old daughter. I happened to reserve this trip on a “big name” website which I have never done. If you want some honest feedback and discounts on the many tours in Playa del Carmen, you can contact us at PlayaDelCarmen.com. Please can you email customercare@playadelcarmen.com with your request and I will get our amazing team of savvy savers on it for you? Please give me a chance to beat your price Send me what you have to lisaATplayadelcarmenDOTcom and I will get you a better deal and offer extra perks! Do you by any chance know the cost of an upgrade to a room with a tub on the balcony I arrive on my birthday so would be a good treat? Arely recognized us from one of our three prior trips and went into action. Mosquitos are apparent all year around but in the jungle especially during rainy season, you will be fine staying in your hotel. We hope to have the occasion of welcoming you back to Royalton Riviera Cancun in the not too distant future.Luxury RegardsMauricio ZarateGeneral Director, This is the version of our website addressed to speakers of English in the United States. Thx!! We have stayed at the Royalton in Punta Cana and it was beautiful there so hoping the Royalton in Mexico compares. There is a lot of adventure going on in the area, from zip-lining at Xplor park or Selvatica which is in the middle of the jungle, to swimming with turtles and snorkeling with colorful tropical fish in the amazing reefs. I am very well Daniel thank you for asking Hope you’re too! We like to relax and take in the resort but also love having a little adventure. Hi Sara, There are 6 of us looking into booking the Royalton in Feb/18. After no help from guest services, I called my cell carrier for help. Would appreciate any suggestions. Diamond Club guests have an included discount. We are booked there from Nov. 29 – Dec 6 for my wedding. If you prefer that someone contacts you, just let me know! Regular is where we were. Yes, they have the same category in the diamond club but you need to contact your source of booking or wait until the time of check-in. Sarah. If it is not clear at the Royalton, can we walk to an area that is clear, or can we shuttle to the Royalton Cancun and use the facilities there? The safe is handy, but you can’t lock up everything every time. If you are extremely worried about this issue, I would recommend paying the upgrade to the ocean view rooms. If you haven’t already booked, they can assist you with the whole process free of charge to ensure you get the exact room you desire. We have not booked yet so I would love to see what you can do for us…. . I’ve heard the casino at Royalton Riviera Cancun is closed and has been for a couple years. Some days they knocked really early, before 9am, wanting to clean and some days we had to chase them down to ask for cleaning. Are these views really that bad and do you have any idea of what cost would be direct through hotel to upgrade as they tell me 2018 prices arent yet released. I stayed there several times thru out those years and then again when it was Dreams. We have been seaweed-free for well over a year now, so the water is back to normal. It really depended on the waiter you got at any given time. Looking at the 2 resorts, the Hideaway (Adult) and the Royalton, we noticed the restaurant listing is almost exactly the same. I looked at the weather and noticed that it says it is supposed to rain every day pretty much in October. Please see our partners for more details. I wish more people were willing to travel and discover new places. Please feel free to let us know the what tours you are interested in and we can get you the all the info you will need as well as discounts Sarah. WOW – that is amazing! Choose from the Resort or Diamond Club™ sections or enjoy the ultimate luxury in our resort within a resort, Hideaway at Royalton Riviera Cancun. I am a big snorkeler and love the ocean/beach. The rooms are in wings from one to nine. The Hideaway at Royalton has rooms that are mangrove view along with ocean view and swim-outs. I am also just back from a stay at the Royalton and I was really happy to see that they had plugs installed inside the safe to charge the phone, I had to leave it charging a few times and would not have felt comfortable leaving it out. It is beautiful and food was excellent along with staff service but mosquitoes are a huge problem, Hi Rosemary, Happy you enjoyed your stay despite the mosquitoes. Let us know if your group needs any tours as we can offer additional discounts for groups Have a great time! Sarah, I am at the Royalton Riviera and am leaving tomorrow. Hope this helps – please let me know if you have any other questions. It’s what we do best! If you have any questions on a specific tour, feel free to ask. crappy beach-to many weeds. The seaweed issue was a freak occurrence that lasted about 6 months. The Royalton Riviera Cancun is celebrating its one-year anniversary this week. Thanks for getting in touch. The diamond club section is wonderful, but if you are with a baby, it is the furthest section from the kids pool…. Hi Darrell, Thanks for getting in touch. It is open daily from 6pm to 2am and offers 50 slot machines, roulette, and blackjack. To be honest, as you drive up the very long drive, it’s unimpressive and actually looks penitentiary-like. We will also do our usual PDC visit to Blue Lobster and shopping etc during this trip. 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