Hello, we fly in 3 weeks with TUI to Cancun. We went away in September 2020 and the hotel is still waiting for their season account to be paid. TUI call centre advised it could take up to 24hrs but it's now been over that and still not working. If you've already holidayed with us, please email aftertravelcustomersupport@tui.co.uk. The day before you fly Only one person from your party needs to go check-in, providing all passengers are traveling on the same booking. This is normally paid 3 months after your holiday has been taken. tui.com Up/Down Status. Check issue below if it's down for everyone else or just you! How do I check in the day before? Booked the holiday online on Thursday and still unable to access TUI flight extras to select our seats (we've paid for extra space) and fill in API. Does TUI UK have online check-in? These customers can call us on 0203 451 2688 or tuipretravel@tui.co.uk. Why have TUI not yet paid hotel/s for… Why have TUI not yet paid hotel/s for end of season 2020 accounts. Be sure to enter a valid TUI booking number (PO number) In case you do not meet these conditions, TUI fly cannot issue an invoice. Troubleshooting. Just so you know, your boarding pass or confirmation of check-in will open in a new window as a PDF, so you need to have pop-ups enabled for this website. This should work on Internet Explorer, Firefox and Chrome. The TUI app is the fastest and easiest way to book your dream holiday package on your mobile, which includes flight tickets, hotels, last minute offers and more. ATOL protection does not apply to the other holiday and travel services listed on this website. 4. Complete the form below correctly and receive your invoice by email. Complete the form below correctly and receive your invoice by email. TUI and First Choice customers can download the TUI or FirstChoice app to access your boarding passes and booking details on the go Force a full refresh of your browser page by clicking Ctrl + F5 at the same time. Under twos get a 10kg allowance – that’s if you’ve booked a hotel and flight package and not just a flight. Have spent all weekend trying to get my money back, no luck was told by TUIcares that will take 3 to 5 working days. Online Check-In Please call lastminute.com.au Customer Support on 1800 782 327 for baggage information Please call lastminute.com.au Customer Support on 1800 782 327 to manage your booking / … Cannot connect to tui.com?Trying opening tui.com but the site is not working and appears offline today? Next checked bank account £730 was pending payment to TUI, checked with them via there phone service no booking. Need help with your booking? Check our Help center, you will found all information you need about check-in; Change/Cancelation, Manage your Bookings. When flying with TUI each passenger can check in up to 3 bags weighing between 15kg and 20kg and 1 piece of hand luggage, depending on which holiday you book. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: www.caa.co.uk. And now, to make things even better, you can find your dream holiday and book it all through the app! Yes. If you're flying from Gatwick, Manchester or Birmingham, you can check in from 12:00 midday to 10 PM the day before you fly. The TUI app gives you everything you need for your holiday –anytime, anywhere. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. Customers still waiting for their refunds is bad enough. We’d ask anyone not travelling on these dates to please wait patiently and not call us until we’re back up and running. If tui.co.uk is up but it's not working for you, you can try one of the following tips below. Refresh your browser. 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